How Order Tracking Works

1. Order Placed: You’ll receive an order confirmation email immediately after your purchase.
2. Order Processing: Your order is prepared and dispatched within 1–3 business days.
3. Shipping Confirmation: Once shipped, you’ll receive a second email containing your unique tracking number.
4. Tracking Active: Allow up to 5 business days after receiving your tracking number for it to become active on the tracking portal.
5. Delivery: Most orders arrive within 7–15 business days, depending on your location.

Estimated Delivery Times by Region

* Delivery times are estimates and exclude weekends and public holidays. Customs clearance may add additional time.

Frequently Asked Tracking Questions

My tracking number isn’t working. What should I do?

Tracking numbers can take up to 5 business days to become active after your shipping confirmation email. If it’s been longer than that, please contact us and we’ll investigate right away.

My order says “delivered” but I haven’t received it.

Please first check with neighbors and any safe drop locations. Then contact your local post office with your tracking number. If the package is still missing after 3 business days, contact our support team and we will open a trace with the carrier.

Can I change my delivery address after ordering?

Address changes can be made within 12 hours of placing your order. After that, your order may already be in dispatch. Contact us immediately at support@luxypaws.com.

My order is stuck in customs. What now?

International shipments may be held at customs for inspection. This is normal and usually resolves within 2–5 business days. If it has been held longer than 10 days, please contact us so we can assist.

I never received a tracking number.

Please check your spam or junk folder first. If the tracking email isn’t there, contact us with your order number and we’ll resend it.