Frequently Asked Questions
Have a question? You’ll likely find the answer here. If not, feel free to contact us — we’re always happy to help.
🛒 Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment methods available at checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. After that, the order may already be in processing. Please contact us immediately at support@luxypaws.com if you need to make changes.
Will I receive a confirmation email after ordering?
Yes. A confirmation email with your order details will be sent to you immediately after your purchase is complete. Please check your spam folder if you don’t see it within a few minutes.
🚚 Shipping & Delivery
How long does delivery take?
We ship worldwide with an estimated delivery time of 7–15 business days for most regions. Some remote locations may take up to 20 business days. See our full Shipping Policy for details.
Is shipping really free?
Yes! We offer free worldwide shipping on all orders, with no minimum purchase required.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package at 17track.net. Please allow up to 5 business days for tracking info to update.
Do you ship to my country?
We ship to over 200 countries worldwide. If you’re unsure whether we deliver to your location, feel free to contact us.
📦 Products
Are your products safe for pets?
Yes. We carefully select products that meet safety standards and are suitable for pet use. All products are tested and verified before being listed in our store. If you have specific concerns about an item, please reach out to us.
What types of pets are your products designed for?
Our collection primarily caters to cats and dogs, though many of our products are suitable for other small pets as well. Product descriptions specify compatibility where relevant.
Are the product images accurate?
We strive to display product images as accurately as possible. However, slight color differences may occur due to screen settings or lighting. If you have questions about a specific product, contact us before purchasing.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused and in original condition. Visit our Returns & Refunds page for full details.
My item arrived damaged. What do I do?
We’re sorry to hear that! Please email us at support@luxypaws.com within 7 days of receiving your order, including a photo of the damaged item and your order number. We’ll send a replacement or issue a full refund right away.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return. You’ll be notified by email once it’s processed.
📬 Support
How can I contact LuxyPaws?
You can reach us via our Contact page or email us directly at support@luxypaws.com. We typically respond within 1–2 business days.
Do you have a phone number?
We currently operate as an online-only store and handle all inquiries via email. This allows us to maintain fast, documented responses for every customer.
