Free Worldwide Shipping — Always
At LuxyPaws, we believe every pet deserves premium products — and every pet parent deserves a stress-free shopping experience. That’s why we offer free shipping on all orders, worldwide, with no minimum purchase required.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with your order details once your purchase is placed.
Delivery Time
We ship globally and deliver to over 200 countries and territories. Estimated delivery times are as follows:
| Region | Estimated Delivery |
|---|---|
| United States & Canada | 7–15 business days |
| Europe | 7–15 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of World | 10–20 business days |
Delivery times are estimates and may vary due to customs processing, local carrier delays, or peak season volumes.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier’s website or via 17track.net.
Please allow up to 5 business days after shipment for tracking information to be updated in the system.
Customs & Import Duties
LuxyPaws ships from our fulfillment partners worldwide. Some orders may be subject to customs fees or import duties depending on the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend checking your local customs regulations before placing an order.
Lost or Delayed Packages
If your package has not arrived within 30 days of the shipping date, please contact our support team at support@luxypaws.com. We will investigate immediately and offer a replacement or full refund.
Questions?
Our support team is here to help. Reach us at support@luxypaws.com or visit our Contact page.
