Returns & Refunds

Our Return Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to make it right. LuxyPaws offers a 30-day return window from the date of delivery.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of the delivery date
  • Item is unused, unwashed, and in its original condition
  • Original packaging is intact
  • Proof of purchase (order number or confirmation email) is provided

The following items are not eligible for return:

  • Items that have been used or show signs of wear
  • Items damaged due to misuse or improper care
  • Perishable or consumable products (e.g., pet food, treats)
  • Items marked as “Final Sale”

How to Start a Return

  1. Email us at support@luxypaws.com with your order number and reason for return.
  2. Our team will respond within 1–2 business days with return instructions.
  3. Ship the item back using a trackable shipping method.
  4. Once we receive and inspect the item, we will process your refund or exchange.

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds

Once your return is received and approved, a refund will be issued to your original payment method within 5–10 business days. You will receive an email confirmation when your refund has been processed.

Please note that it may take additional time for the refund to appear on your bank or card statement depending on your financial institution.

Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@luxypaws.com with:

  • Your order number
  • A clear photo of the damaged or incorrect item

We will send a replacement or issue a full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.

Questions?

We’re happy to help. Reach our support team at support@luxypaws.com or visit our Contact page.