How Can We Help You?

Our support team is here for you — every step of the way.

Quick Help Topics

Haven’t received your order? Need to change your shipping address? We’re here to help sort it out quickly.

Not 100% happy with your purchase? We offer hassle-free returns within 30 days of delivery.

We ship worldwide. Find out estimated delivery times, shipping costs, and how to track your package.

All LuxyPaws products come with our quality guarantee. Learn what’s covered and how to make a claim.

Find answers to our most commonly asked questions about orders, products, and delivery.

Still need help? Reach our friendly team via email or our contact form. We respond within 24 hours.

Our customer support team is available Monday–Friday, 9am–6pm (CET). We typically respond within 24 hours.