Last updated: July 2026
At LuxyPaws, we select every product with quality and care. We stand behind everything we sell with a clear and simple warranty policy.
What’s Covered
Our warranty covers manufacturing defects, material faults, and workmanship issues that arise under normal use. This includes:
- Structural defects in pet accessories and toys
- Fabric or material failures under normal wear
- Hardware or attachment failures (clasps, buckles, zippers)
- Items received damaged or defective
Warranty Period
- Standard Products: 6 months from the date of purchase
- Premium & Luxury Items: 12 months from the date of purchase
- Electronic Pet Accessories: 90 days from the date of purchase
What’s Not Covered
Our warranty does not cover:
- Normal wear and tear from everyday use
- Damage caused by misuse, accidents, or negligence
- Damage from improper cleaning or storage
- Cosmetic damage that does not affect functionality
- Products modified or repaired by anyone other than LuxyPaws
How to Make a Warranty Claim
To submit a warranty claim, please follow these steps:
- Email us at support@luxypaws.com with your order number
- Include a brief description of the issue
- Attach clear photos or a short video showing the defect
- Our team will review your claim within 2–3 business days
If your claim is approved, we will offer a replacement, repair, or store credit at our discretion.
International Warranty
Our warranty applies worldwide. However, customers outside the EU may be responsible for return shipping costs in the event of a warranty claim. We will cover all outbound shipping for approved replacements.
Contact Us
Questions about your warranty? Reach our support team at support@luxypaws.com — we’re happy to help.
